exellor - oracle managed services

Exellor's  offerings fall into two major categories:

1. Managed support services for Oracle, SAP, Microsoft and Microstrategy products.

2. Tier 1 and 2 support

1. Managed Support for Enterprise Software - Oracle, SAP, Microsoft and Microstrategy: 

 (1) Silver Annuity Package

• Reactive Support only - offsite
• Service Delivery Manager works remotely to address all Oracle issues

 (2) Gold Annuity Package

• Reactive offsite
• Proactive offsite
• Service Delivery manager

 (3) Platinum Annuity Package

• Reactive offsite
• Proactive offsite
• Focused engineering team
• Service Delivery Manager
• Account Review Meetings
• System Assessments and more

 (4) Time and Material

• Staff augmentation – onsite/offsite

 (5) Online Support Services

• DBA Support Online Oracle, MySQL etc
• Service Delivery Manager to orchestrate

 (6) DBA Services for SAP

2. Exellor also provides Tier 1 and 2 Support for companies that have web applications/solutions and whose users need to be supported.

    Tier 1 and 2 solutions are structured as a Bill, Transfer, Operate model (BTO) or Outsourced model based on customer's needs.

• Custom Applications

Our infrastructure for Tier 1, 2 and remote support consists of:

• State of the art call center in Bangalore, India
• T1 lines for fast connectivity and superior response times
• Low downtime
• Superior and Specialized workforce and training with fast ramp-up times and low turn-over
• Low lead time for startup of customer engagement
• High quality and throughput measured via performance metrics and appraisals